Privacy Policy

At Watchnest, your privacy is important to us. Based in Stockton, California, we’re committed to protecting your personal information as you shop for custom watches at https://watchnest.co/. This Privacy Policy explains how we collect, use, and safeguard your data for our U.S. customers.

What Information Do We Collect?

  • Device Information: When you visit our site, we automatically collect:
    • Web browser, IP address, time zone, and cookies on your device.
    • Pages viewed, time spent, referring sites, and how you interact with our site.
    • Technologies: Cookies (small files with anonymous identifiers), web server logs (tracking usage), and similar tools.
    • Learn more at www.allaboutcookies.org.
  • Email Information: If you email us, we keep your email address, message content, and our replies.
  • Order Information: When you shop, we collect name, billing/shipping addresses, and payment details via secure forms (never via email).

“Personal Information” refers to all data above.

How Do We Use Your Personal Information?

  • Business Operations: To process orders, provide customer service, and improve our site (e.g., analytics on browsing behavior).
  • Communication: To respond to you and, with your consent, send updates or offers about Watchnest watches.
  • Security: To protect against fraud or unauthorized access (e.g., IP monitoring).

Sharing Your Personal Information

  • Third Parties: We share limited data with trusted partners (e.g., payment processors) to fulfill orders, but only as needed.
  • Legal Compliance: We may disclose info if required by U.S. law (e.g., subpoenas) or to protect our rights.
  • No Sales: We don’t sell your data to third parties without your explicit consent.

Your Rights

  • All U.S. Customers: You can request access, correction, or deletion of your data by emailing [email protected] or calling +1 (862) 832-1325.
  • California Residents: Under the California Consumer Privacy Act (CCPA), you can:
    • Know what data we collect and how it’s used.
    • Request deletion.
    • Opt-out of data sales (we don’t sell your info).
    • Submit requests to [email protected]; we’ll respond within 45 days.

Data Protection

  • Security: We use Secure Sockets Layer (SSL) to encrypt all sensitive data (e.g., payment details) during transmission and store it securely on U.S.-based servers.
  • Email: Avoid sending private info via email, as it’s not secure – it’s at your risk.
  • Monitoring: We use software to detect unauthorized attempts to harm our site.

A Note About Children

Our site isn’t for children under 13. We don’t knowingly collect their data. Minors must use our site with parental consent and supervision.

Policy Updates

We may update this policy for legal or operational reasons. Changes will be posted here, and we won’t use your submitted data in materially different ways without your consent.

Contact Us

Questions or requests? Reach out:

  • Phone: +1 (862) 832-1325 (Monday – Friday, 9:00 AM – 5:00 PM PST)
  • Email: [email protected]
  • Address: 8901 Cherbourg Way, Stockton, CA 95210, United States

For shipping or returns, see our Shipping Policy and Refund and Returns Policy.