Refund and Returns Policy

At Watchnest, we’re dedicated to your satisfaction with every custom watch. Based in Stockton, California, we offer a straightforward 30-day money-back guarantee for our U.S. customers. Here’s how it works:

Our 30-Day Guarantee

  • What You Can Return: We accept returns for both defective and non-defective watches, as long as they’re new, unworn, unused, and in their original packaging with proof of purchase.
  • Return Window: You have 30 days from the delivery date to initiate a return.

How to Return Your Item

  • Method: Returns are accepted by mail only.
  • Return Label: We provide a free, downloadable return label for all returns – no shipping costs, whether it’s defective or you’ve changed your mind.
  • Steps:
    1. Email us at [email protected] within 30 days with your order number and reason for return.
    2. We’ll send you a free return label to download and print.
    3. Ship your item to: Watchnest Returns, 8901 Cherbourg Way, Stockton, CA 95210, United States.

Refunds

  • Processing Time: Once we receive your return, we’ll issue a full refund (excluding original shipping fees) within 8 business days to your original payment method.
  • Restocking Fees: None – returns are free of extra charges.
  • Late or Missing Refunds: Check with your bank or card issuer first, then contact us at [email protected] if there’s an issue.

Defective Items

  • If your watch arrives damaged, faulty (e.g., defects present before use), or isn’t as described, email us within 7 days of delivery. We’ll provide a free return label and issue a full refund upon receipt. We don’t offer replacements.

Important Notes

  • Condition: Only new, unused items qualify for returns.
  • No Exchanges: We provide refunds only, not exchanges.
  • Shipping Accuracy: Verify your shipping address at checkout – we can’t redirect packages or refund orders returned due to incorrect addresses. Reshipping fees may apply for returned packages.

Contact Us

Need help with a return? Reach out:

  • Phone: +1 (862) 832-1325 (Monday – Friday, 9:00 AM – 5:00 PM PST)
  • Email: [email protected]
  • Address: 8901 Cherbourg Way, Stockton, CA 95210, United States