Shipping Policy
At Watchnest, we’re committed to delivering your custom watches across the United States with care and efficiency. Based in Stockton, California, we offer Standard Shipping with clear timelines and costs outlined below.
Order Processing & Delivery
- Processing Time: 1-2 business days (Monday – Friday). Orders placed after 5:00 PM PST are processed the next business day.
- Transit Time: 7-10 business days (Monday – Friday).
- Total Delivery Time: 8-12 business days from order placement.
- Note: Times may vary due to holidays (e.g., Thanksgiving, Christmas) or unforeseen events like weather delays. We’ll keep you updated!
Shipping Costs
- Standard Shipping: $6.95 for orders under $99.99.
- Free Shipping: Available on orders $99.99 and above.
- Shipping Zone: United States only.
- Carriers: We use trusted partners like USPS and FedEx for reliable delivery.
Track Your Order
Once your order ships, we’ll send a confirmation email containing a tracking number. Use it to follow your package’s journey to your doorstep.
Customs, Duties, and Taxes
Watchnest isn’t responsible for customs fees, duties, or taxes applied to your order. These costs, if any, are your responsibility. Contact your local customs office for details on potential charges.
Damaged Items
We pack every order carefully, but if your watch arrives damaged, contact us immediately at [email protected] or +1 (862) 832-1325. Report issues within 7 days of delivery, and we’ll resolve them quickly to your satisfaction.
Cancellations
Need to cancel? Reach out within 12 hours of placing your order via [email protected]. We’ll assist you promptly if the order hasn’t shipped.
Contact Us
Questions about shipping? We’re here to help:
- Phone: +1 (862) 832-1325 (Monday – Friday, 9:00 AM – 5:00 PM PST)
- Email: [email protected]
- Address: 8901 Cherbourg Way, Stockton, CA 95210, United States
For returns, see our Refund and Returns Policy.